How to Manage Business Hours in Horilla CRM

Every organization operates within a defined schedule, whether it’s standard office hours, flexible shifts, or 24/7 support. These working hours are not just internal guidelines—they directly influence how teams collaborate, how customers experience your service, and how efficiently operations are managed. That’s where the Business Hours feature in Horilla CRM becomes essential.

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Horilla CRM allows you to configure and manage your business timings directly from your company settings. This ensures that all time-based activities, such as task scheduling, service handling, and internal coordination, are aligned with your organization’s availability. Whether your team works locally or across multiple time zones, properly defined business hours create consistency and clarity across the system.

Where to Find Business Hours

Managing business hours in Horilla CRM is simple and centralized. You can access everything from one place:

• Go to Settings from the top navigation
• Select Company Information
• Open the Business Hours tab

Here, you’ll see a list of all configured business hour profiles. Each profile gives you a quick overview, including the name, time zone, business hour type, week start day, and whether it is set as the default.

This structured view helps you easily manage multiple schedules, especially if your organization operates in different regions or follows different working patterns.

Creating a Business Hour Profile

To set up a new schedule, click the Add Business Hour button located at the top right of the page. A form will open where you can define your business hours in detail.

Name

Start by giving your profile a clear and meaningful name. This helps distinguish it from other schedules. For example, you might use names like Standard Office Hours, Weekend Support, or 24/7 Operations.

Time Zone

Choose the appropriate time zone for the schedule. This is especially important for organizations with distributed teams, as it ensures that time-based activities are calculated correctly for each region.

Business Hour Type

Horilla CRM provides three flexible options:

• 24 Hours × 7 Days
  Suitable for businesses that operate continuously without any downtime.
• 24 Hours × 5 Days
  Ideal for organizations that run full-time operations during weekdays only.
• Custom Hours
  Allows you to define specific opening and closing times for selected days.

Week Start Day

Set the starting day of your workweek. While many organizations follow Monday as the start, others may use Sunday or another day, depending on regional or business practices.

Mark as Default

You can mark a profile as the default schedule. This means it will be used across the system unless another profile is explicitly selected. Only one profile can be set as default at a time, and when a new one is selected, the previous default is automatically updated.

Custom Hours: Flexible Scheduling

When you choose Custom Hours, Horilla CRM gives you additional flexibility in defining your schedule.

Same Hour Every Day

This option allows you to apply a consistent schedule across selected days. For example, you can set working hours from 9:00 AM to 6:00 PM for all weekdays.

Different Hours Per Day

This option is useful when your working hours vary throughout the week. You can define unique timings for each day—for instance, shorter hours on weekends or extended hours on specific weekdays.

If a day is included in the schedule but no time is specified, it will automatically be marked as Closed, making it easy to represent non-working days.

Viewing Business Hour Details

To see a detailed breakdown of any business hour profile, simply click on its name from the list view. The detail page provides complete information, including:

• Time zone
• Business hour type
• Default status
• Week start day
• A structured day-by-day schedule (for custom hours)

This view helps ensure that your configuration is accurate and aligned with your business needs.

Managing Business Hour Profiles

You can easily update or remove business hour profiles in Horilla CRM whenever needed.

To Edit a Profile

• Click the Edit (pencil) icon from the list view
• Or open the profile and click Edit
• The form will open with existing values
• Make the required changes (time, days, time zone, etc.)
• Click Save to apply changes

To Delete a Profile

• Click the Delete icon from the list or detail view
• Confirm the deletion

Why Business Hours Matter

Configuring business hours correctly is more than just a setup step—it plays a key role in how your CRM functions. Well-defined schedules help:

• Align team availability with operational needs
• Improve planning and coordination
• Support accurate time-based workflows
• Maintain consistency across departments

For organizations operating in multiple time zones or handling varying schedules, this feature becomes even more valuable.

The Business Hours feature in Horilla CRM provides a powerful and flexible way to define how your organization operates over time. From simple daily schedules to complex multi-region configurations, it adapts to your business requirements with ease.

By properly setting up and managing your business hours, you create a strong foundation for efficient operations, better team coordination, and improved customer experiences. A well-configured schedule ensures that every task, interaction, and workflow aligns perfectly with your organization’s working time, helping your business run smoothly and effectively every day.