Access to your CRM can be restored quickly and securely whenever you forget your password. Horilla CRM includes a secure password recovery feature that allows users to reset their passwords and regain access to their accounts without administrator intervention.

When email functionality is configured in your Horilla CRM instance, users can request a password reset directly from the login page and receive a secure reset link via email. This helps minimize downtime, improve account security, and reduce support requests for manual password resets.

In this guide, you’ll learn how to reset your password in Horilla CRM, troubleshoot common issues, and follow best practices for maintaining account security.

Prerequisites

Before using the password reset feature, ensure that:

  • A mail server (SMTP) has been configured in Horilla CRM.
  • Outgoing email functionality is working properly.
  • The account has an email address configured for communication and recovery purposes.

Note: If email settings are not configured, the Forgot Password option will not appear on the login page.

Resetting Your Password

Open the Login Page

Navigate to your Horilla CRM login page.

Can’t remember your password? Click Forgot Password? below the sign-in page to begin the recovery process.

Enter Your Email Address

On the password recovery page, provide the email address linked to your Horilla CRM account. This email will be used to send password reset instructions and help verify your identity.

Click Send Reset Link to continue.

Check Your Email

Horilla CRM will send a password reset email containing a secure link.

Open your email inbox and look for the password reset message sent by Horilla CRM. If the email does not appear within a few minutes, be sure to check your Spam, Junk, or Promotions folder.

Create a New Password

Open the password reset link included in the recovery email. On the password reset page, enter your new password, re-enter it for confirmation, and submit the form to update your credentials.

For better security, choose a password that:

  • Contains at least 8 characters
  • Includes uppercase and lowercase letters
  • Contains numbers
  • Includes special characters
  • Use a password that is unique and not shared with any other accounts.

Once your password has been updated successfully, return to the login page and access your account using your new password. Your account is now ready to use.

Troubleshooting Password Reset Issues

  • If the Forgot Password? The option is not available on the login page; email functionality may not be configured in your Horilla CRM environment. Contact your system administrator and request that SMTP settings be configured to enable password recovery emails.
  • If you do not receive the password reset email, try the following:
    • Check your Spam, Junk, or Promotions folder.
    • Confirm that the email address entered is associated with your account.
    • Allow a few minutes for the email to be delivered, then try again if necessary.
    • Ask your administrator to verify that the email server and SMTP settings are configured correctly.

For security purposes, password reset links are only valid for a limited time. If your reset link has expired, initiate the password reset process again to receive a new email with a fresh reset link.

Unable to Log In After Resetting Your Password

If you are still unable to access your account after resetting your password, try the following troubleshooting steps:

  • Verify that you are entering the correct password.
  • Check for capitalization differences, as passwords are case-sensitive.
  • Clear your browser’s cache and cookies, then try again.
  • Attempt to sign in using a different web browser or device.
  • Make sure your keyboard settings, such as Caps Lock, are not affecting password entry.

If the problem persists after trying these steps, contact your system administrator for further assistance and account verification.

Security Best Practices

To help protect your Horilla CRM account:

  • Use a strong and unique password.
  • Avoid reusing passwords from other applications.
  • Use a reliable password management tool to safely store and organize your login credentials.
  • Ensure that the email address linked to your account remains current and accessible.
  • Treat your password as confidential information and avoid disclosing it to others.
  • Remember to log out of your account when accessing Horilla CRM from shared, public, or non-personal devices.
  • Create a password that is unique to your Horilla CRM account and avoid reusing passwords from other platforms.

The password reset feature in Horilla CRM provides a simple and secure way for users to regain access to their accounts whenever they forget their passwords. With a properly configured mail server, users can reset their passwords independently, improving both security and user experience.

If your organization has not yet enabled email functionality, consider configuring SMTP settings to allow users to take advantage of self-service password recovery.

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